Engage your customers like never before

Create better customer communication experiences with SMS and WhatsApp

Let's talk!

Why use Sinch

It's time to step up your customer communications

Talk to customers on their turf

Using the channels your customers prefer – like SMS and WhatsApp – makes your relationship with them more personal. And that's good for business!
Get noticed

Instant messaging = equals instant attention. Most SMS are read within minutes.
Scalable and reliable

You're in safe hands! We're global experts in messaging, and will make sure each message is delivered when and where it should be.

Our products

Reach every mobile on the planet

Which doctor do you want to make an appointment with?
1 - Dr. Martin
2 - Dr. Cameron

The next available date for Dr. Martin is 03/20. What time suits you best?
1 - 10:30
2 - 11:30
3 - See another date

Your appointment is booked for 03/20 at 11:30 am. Sound good?
1 - Yes
2 - No, schedule another date

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To exit reply CANCEL

My order still hasn't been delivered :( Why is it taking so long?

The last purchase was on 03/07/2020 for "Kevin Stuart - StandUP". Date and time of the event: 04/08/2020 18:00. Order: 2020010304

Is this the purchase you are referring to?

Yes

Your tickets are now available and have been sent to you as you selected at the purchase (email, app, home delivery etc).

Anne, we finished your service! On a scale of 0 to 10, how likely are you to refer us to a friend/family member?
FEEL FREE TO ANSWER WITH THE SCALE ONLY

Thank you for your response!

Get closer to your customers

How to add value to every step of the customer journey

Consideration

Which doctor do you want to make an appointment with?
1 - Dr. Martin
2 - Dr. Cameron

1

The next available date for Dr. Martin is 03/20. What time suits you best?
1 - 10:30
2 - 11:30
3 - See another date

2

Your appointment is booked for 03/20 at 11:30 am. Sound good?
1 - Yes
2 - No, schedule another date

1

Is the customer considering your company, but not quite through the door yet? Impress them by offering information in a smart, convenient way - via SMS and WhatsApp.
Conversion

Check out our winter news! 30% OFF in stores this weekend. Access> http://goo.gl/GsXTPp
To exit reply CANCEL

Sometimes people need a little help moving down through the acquisition funnel. Give them a friendly push to make that purchase - we'll provide you with the technology and best practices for every step.
Post-conversion

My order still hasn't been delivered :( Why is it taking so long?

The last purchase was on 03/07/2020 for "Kevin Stuart - StandUP". Date and time of the event: 04/08/2020 18:00. Order: 2020010304

Is this the purchase you are referring to?

Yes

Your tickets are now available and have been sent to you as you selected at the purchase (email, app, home delivery etc).

Stay close to your customers by showing the value of your product or service even after conversion. We provide access to all the metrics to track your results and help build your customer relationship.
Loyalty

Anne, we finished your service! On a scale of 0 to 10, how likely are you to refer us to a friend/family member?
FEEL FREE TO ANSWER WITH THE SCALE ONLY

7

Thank you for your response!

Struggling with retention? We can help. Bring your brand closer to your consumers with relevant personal messaging!

Strength in numbers

We're not just experts in mobile messaging, we’re #1

A message at the right time, on the right channel, can make a huge difference - for your customers, and for your revenue. At Sinch, our customers succeed in reducing no-shows, doubling online sales, cutting churn, boosting engagement, and achieving up to 2750x ROI.

Tailored solutions for any use case

No matter how big or small your business is, we've got you covered. You can count on our team to develop a unique solutions that meet your needs.

We do the heavy lifting

Don't worry about compliance and local regulations – focus on your message. We've got the know-how to help you succeed wherever you’re sending campaigns.