Build a richer experience for your customers with WhatsApp Business Platform

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How it's used

Create engaging, programmable 2-way conversations

Reduce no-shows

Which doctor do you want to make an appointment with?
1 - Dr. Martin
2 - Dr. Cameron

1

The next available date for Dr. Martin is 03/20. What time do you want to schedule your appointment?
1 - 10:30 am
2 - 11:30 am
3 - See another date

2

Your appointment is set for 03/20 at 11:30 am. Do you confirm?
1 - Yes
2 - Schedule another date

1

Letting customers schedule appointments via WhatsApp, as well as confirm upcoming visits, saves you money by cutting no-shows. Win-win!
Boost sales

Hello! How are you?
We noticed that there are still purchases in your cart.

As we always want to improve, we want to ask you why you didn't finalize your purchase.

1 - It was the delivery fee
2 - Delivery time was long
3 - Did you have any difficulty using
4 - Gave up and went out to eat
5 - Did not find the restaurant or dish you would like
6 - Restaurant closed
7 - He was undecided and does not know where or what to ask
8 - If you did not find the reason above, type it below

WhatsApp messages can help reduce cart abandonment rates by up to 35%. A quick message about that uncompleted purchase can make a big difference to your bottom line.
Keep customers informed

My order is still under delivery, any information on when I will receive it?

The last purchase was on 03/07/2020 for "Kevin Stuart -StandUP". Date and time for the event: 04/08/2020 18:00. Order: 2020010304

Is it this purchase you are referring to?

Yes

Your tickets are now available and have been sent to you as you chose at the moment of that purchase (email, app, home, delivery, etc.) If you take the ticket on your smartphone, just show it!

Improve the customer experience with delivery notifications, and customers will thank you. And that will boost loyalty and reduce churn!
Customer surveys

Juliana, how do you feel about the service provided by our team team today?
1 - Very satisfied
2 - Unsatisfied
3 - Neura
4 - Satisfied
5 - Very satisfied

5

Thank you! Glad you enjoyed it!

Want to increase customer satisfaction? Let customers initiate conversations with you and respond automatically with rich content.

Which doctor do you want to make an appointment with?
1 - Dr. Martin
2 - Dr. Cameron

The next available date for Dr. Martin is 03/20. What time do you want to schedule your appointment?
1 - 10:30 am
2 - 11:30 am
3 - See another date

Your appointment is set for 03/20 at 11:30 am. Do you confirm?
1 - Yes
2 - Schedule another date

Hello! How are you?
We noticed that there are still purchases in your cart.

As we always want to improve, we want to ask you why you didn't finalize your purchase.

1 - It was the delivery fee
2 - Delivery time was long
3 - Did you have any difficulty using
4 - Gave up and went out to eat
5 - Did not find the restaurant or dish you would like
6 - Restaurant closed
7 - He was undecided and does not know where or what to ask
8 - If you did not find the reason above, type it below

My order is still under delivery, any information on when I will receive it?

The last purchase was on 03/07/2020 for "Kevin Stuart -StandUP". Date and time for the event: 04/08/2020 18:00. Order: 2020010304

Is it this purchase you are referring to?

Yes

Your tickets are now available and have been sent to you as you chose at the moment of that purchase (email, app, home, delivery, etc.) If you take the ticket on your smartphone, just show it!

Juliana, how do you feel about the service provided by our team team today?
1 - Very satisfied
2 - Unsatisfied
3 - Neura
4 - Satisfied
5 - Very satisfied

Thank you! Glad you enjoyed it!

2 billion people use WhatsApp. Give them the user experience they want

WhatsApp is one of the largest communication platforms in Latin America - and the world.

Rich two-way chats

Use pictures, audio, video, and response lists to create an unmatched customer experience

Display your brand

Earn recognition and create trust in your brand by building a WhatsApp Business profile to share with the world

Automate and scale

In just seconds you can set up automated messages, send to customers in real time, and start getting quick replies

billion users globally

99%

of mobiles in Brazil are reachable with WhatsApp

180

countries you can send to

A powerful solution for any industry

No matter what your business, it’s time you start using WhatsApp. Improve loyalty, increase engagement, and build better customer relationships - the possibilities are endless!

Retail and e-commerce

Payment updates, account updates, customer support, FAQ

Construction

Commercial information, quotation updates, shipping updates, payment confirmation

Recruitment and HR

Appointment reminders, employee surveys, internal communications

Healthcare

Scheduling appointments and exams with document sharing

Intuitive environment makes it possible to send campaigns quickly and effectively. Reports allow us to segment and filter data according to our need.

Suellen Rodrigues, CRM Analyst Livelo

Onboarding

Our quick-and-easy onboarding process for WhatsApp Business Platform

Information sharing

Share your company information with Sinch to start the approval process with Meta
Verifications

We’ll help you with all the necessary checks
Creation of customer profile on the portal

We’ll create your account and visual profile on the Sinch portal, so that you have access to the integration credentials
Go-live

With your credentials in hand and everything approved. Now just get started!

Our other products

Reach even more customers - add SMS to your strategy

SMS

Imagine reaching every mobile phone on the planet via a single connection. Actually, don’t just imagine it – do it! With our powerful API and super network of direct operators, it’s easy.

Talk to us