Build a richer experience for your customers with WhatsApp

How it's used

Create engaging, programmable 2-way conversations

• Reduce no-shows

  

  Which doctor do you want to make an appointment with?
  1 - Dr. Martin
  2 - Dr. Cameron

  1

  The next available date for Dr. Martin is 03/20. What time do you want to schedule your appointment?
  1 - 10:30 am
  2 - 11:30 am
  3 - See another date

  2

  Your appointment is set for 03/20 at 11:30 am. Do you confirm?
  1 - Yes
  2 - Schedule another date

  1

  Letting customers schedule appointments via WhatsApp, as well as confirm upcoming visits, saves you money by cutting no-shows. Win-win!

• Boost sales

  

  Hello! How are you?
  We noticed that there are still purchases in your cart.

  As we always want to improve, we want to ask you why you didn't finalize your purchase.

  1 - It was the delivery fee
  2 - Delivery time was long
  3 - Did you have any difficulty using
  4 - Gave up and went out to eat
  5 - Did not find the restaurant or dish you would like
  6 - Restaurant closed
  7 - He was undecided and does not know where or what to ask
  8 - If you did not find the reason above, type it below

  WhatsApp messages can help reduce cart abandonment rates by up to 35%. A quick message about that uncompleted purchase can make a big difference to your bottom line.

• Keep customers informed

  

  My order is still under delivery, any information on when I will receive it?

  The last purchase was on 03/07/2020 for "Kevin Stuart -StandUP". Date and time for the event: 04/08/2020 18:00. Order: 2020010304

  Is it this purchase you are referring to?

  Yes

  Your tickets are now available and have been sent to you as you chose at the moment of that purchase (email, app, home, delivery, etc.) If you take the ticket on your smartphone, just show it!

  Improve the customer experience with delivery notifications, and customers will thank you. And that will boost loyalty and reduce churn!

• Customer surveys

  

  Juliana, how do you feel about the service provided by our team team today?
  1 - Very satisfied
  2 - Unsatisfied
  3 - Neura
  4 - Satisfied
  5 - Very satisfied

  5

  Thank you! Glad you enjoyed it!

  Want to increase customer satisfaction? Let customers initiate conversations with you and respond automatically with rich content.